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When "the condom breaks"
Every so often the things designed to protect are the very things that kill us. I was reminded of that this week when an article about...
Jul 19, 20212 min read


How to lose customers instantly
In the COVID / post-COVID world you'd think the businesses that survived would know how to handle online sales. But this obviously isn't...
Jun 13, 20215 min read


When being a tightarse is expensive
In the late 80's I had a job where the company I worked for were so cheap they couldn't see how much money they were wasting. My job was...
May 10, 20213 min read


There's no way I am going back to work!
When the pandemic struck a lot of people were suddenly out of work. Strangely, a lot of businesses actually did very well out of it. Some...
May 7, 20212 min read


Referrals - still important, always appreciated, not a one-way street
If you've ever started or worked in a business you'll know how important referrals are. Before I moved to Tasmania my business was...
Dec 15, 20203 min read


Rogue Email - "where is it all coming from?"
Recently one of my customers came to me with a very strange problem... His Sent Items folder in his email just kept growing and growing....
Nov 18, 20203 min read


"I'm very intelligent" - The crap I have to deal with - part 3
This is a tough one to write about because it still makes my head hurt. Sometimes I get called to help people who know everything. It is...
Nov 2, 20204 min read


The crap I have to put up with - part 2
Not long after I arrived in Tasmania I was doing repeat jobs for a business near Margate. They were a reasonable size business with more...
Oct 21, 20203 min read


The crap I have to deal with - Part 1
In my line of work, every now and then something mindbogglingly weird and unpleasant happens to me. I assume these things happen to all...
Oct 19, 20203 min read


Business South - Helping Southern Tasmanian Businesses Start-up & Thrive
For nearly 10 years I have been working with (read: helping/volunteering) Scott Dufty at the KCEC / KHBEC with business events,...
Apr 29, 20201 min read


Stop the review, survey & feedback requests now!
When did being so needy become attractive? "How did we do?" "Your opinion is important to us." "Your feedback is critical to our...
Mar 24, 20204 min read


Igor...
These days many of us have more than one computer - a desktop and a laptop, and many other devices besides. Across these devices we'll...
Feb 24, 20202 min read


These are not the bills you are looking for
When you register a new business name with ASIC in Australia certain elements of your registration become public knowledge. This is done...
Dec 31, 20192 min read


Drones - the logical progression
Humans have wanted personal flight for a very long, very long time. Science fictions movies promised us jet packs and flying cars and, to...
Dec 26, 20193 min read


When someone "leaves" <ahem>...
Every now and then someone has to be cut out of our computer lives for one reason or another. I am not here to judge or probe why. What I...
Dec 10, 20197 min read


Is your web site shit and repelling people?
I may have ranted about this before (there's no "may" about it), but shit web sites cost customer and business alike. I've just spent and...
Jun 3, 20192 min read


Don't be a client on a server
Yes there are still client / server systems around and when you are running a small business on one it can be tempting to cut corners....
Mar 18, 20192 min read


Lessons on being unique
Last week I was cleaning my bathroom and skanking to the sounds of Madness. My height necessitates a bit of jumping when doing housework...
Jan 7, 20193 min read


A little story about delivery
One day a while back I went to the garage to find a puddle of water under my car. That’s never a good sign but to my fortune this turned...
Dec 20, 20183 min read


Data backups – pay attention or you will pay!
If there’s one common theme that has run through my 30+ years of IT career it is how badly data backups are done and how often the...
Dec 13, 20184 min read
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